ServiceGuard
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Privacy Policy

Last updated: May 12, 2025

Our Commitment to Privacy

At ServiceGuard, we take your privacy seriously. We're committed to protecting and respecting your data while providing you with the best monitoring experience possible.

At Service Guard ("we," "our," "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://service-guard.io and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your email address (used for login via magic link).
  • Payment Information: If you subscribe to paid plans, payment information is collected and processed securely via Stripe. We do not store your full payment card details.
  • Service Configuration: Information related to the services you monitor (URLs, IP addresses, etc.).
  • Communication: Any information you provide when contacting support or communicating with us.

1.2 Information Collected Automatically

  • Technical Data: This includes your IP address, browser type, operating system, device information, and usage data (such as pages visited, errors encountered).
  • Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze our service usage. See Section 5 for details.

1.3 Information from Third-Party Services

  • Payment processing data via Stripe.
  • Email delivery logs via Resend.
  • Scheduled task and monitoring logs via Inngest.

2. How We Use Your Information

  • Provide, maintain, and improve Service Guard.
  • Manage your account and subscription.
  • Process payments securely via Stripe.
  • Send you notifications about your monitored services and alerts when incidents occur.
  • Respond to your customer service inquiries and support requests.
  • Communicate important updates, service changes, and marketing communications if you opt-in.
  • Ensure the security and integrity of our Service.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data.

  • Service providers and subprocessors including Stripe, Resend, and Inngest strictly to provide or improve our Service.
  • Other services operated by Omina Tech Solutions, the company behind Service Guard, for the purposes of service integration, enhancement, and promotion.
  • Partners and trusted third parties associated with Omina Tech Solutions, under strict confidentiality agreements.
  • Legal authorities when required by law or to protect rights.
  • In case of merger, acquisition, or sale, your data may be transferred as part of the business assets.

All recipients are bound by confidentiality and data protection obligations.

4. Cookies and Tracking Technologies

  • Maintain your session and login status.
  • Analyze how users interact with our Service using tools like Google Analytics.
  • Personalize your experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed securely by Stripe using encryption protocols (TLS).

6. Data Retention

We retain your personal data only as long as necessary to provide the Service and comply with legal retention periods (e.g., financial records for 5 years).

7. Your Rights

Depending on your location and applicable laws (such as GDPR), you may have the right to:

  • Access, correct, update, or delete your personal data.
  • Restrict or object to certain processing.
  • Withdraw consent at any time for certain uses (e.g., marketing).
  • Receive a copy of your data in a portable format.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at privacy@service-guard.io.

8. International Data Transfers

Your data may be stored and processed outside your country, including countries without the same data protection laws as yours (e.g., USA for Stripe). We take steps to ensure such transfers comply with data protection regulations.

9. Children's Privacy

Our Service is not intended for individuals under 13 years old. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. We will notify you by posting the new Privacy Policy on this page with an updated effective date. Please review it regularly.

11. How to Contact Us